Intelematics Australia Pty Ltd Status

All Systems Operational

ASURE Operational

Application Operational

Call Centre Operations Operational

CONNECT Operational

Application Operational

Platform Operational

FAILSAFE Operational

INSIGHT | API Operational

Fuel API Operational

Incident API Operational

Traffic Flow API Operational

INSIGHT | Portal Operational

SUNA Operational

Adelaide Broadcast Operational

Auckland Broadcast Operational

Ballarat Broadcast Operational

Bendigo Broadcast Operational

Brisbane Broadcast Operational

Canberra Broadcast Operational

Central Coast Broadcast Operational

Christchurch Broadcast Operational

Darwin Broadcast Operational

Geelong Broadcast Operational

Gold Coast Broadcast Operational

Hamilton Broadcast Operational

Hobart Broadcast Operational

Ipswich Broadcast Operational

Melbourne Broadcast Operational

Newcastle Broadcast Operational

Perth Broadcast Operational

Sunshine Coast Broadcast Operational

Sydney Broadcast Operational

Tauranga Broadcast Operational

Wellington Broadcast Operational

Wollongong Broadcast Operational

Managed Services | HU App Update Service Operational

Managed Services | MaaS Backend Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance for Connect Website Oct 27, 10:00-12:00 AEDT

We will be undergoing maintenance during this period. Connect portal will still be accessible and trips data will be queued and updated once all services are restored.
Posted on Oct 26, 13:02 AEDT

Past Incidents

Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Scheduled Maintenance: Managed Services | HU App Update Service

Completed - The scheduled maintenance has been completed.
Oct 22, 13:14 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:01 AEDT

Scheduled - We are completing some planned maintenance to keep our services in tip top shape.
Don't worry, the maintenance is seamless and you won't experience any impact or disruption.
Oct 21, 17:22 AEDT

Scheduled Maintenance: Managed Services | MaaS Backend

Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:01 AEDT

Service Outage: Managed Services | HU App Update Service

Resolved - This incident has now been resolved [12:44P PM]. Service is back to operations.
Oct 22, 12:44 AEDT

Update - We are continuing to work on a fix for this issue.
Oct 22, 12:43 AEDT

Identified - The issue has been identified and a fix is being implemented.
Oct 22, 12:43 AEDT

Update - We are continuing to investigate the issue. We will keep you posted.
Oct 22, 12:42 AEDT

Investigating - Our team of engineers has identified the issue presently impacting the HU App Update Service. We are working on it's restoration as our absolute priority.

We will notify you immediately once the service has been restored.
Oct 22, 11:19 AEDT

Oct 21, 2020

Device Vendor Emergency Maintenance

Update - The scheduled maintenance has been completed.
Oct 21, 11:33 AEDT

Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 AEDT

Verifying - The platform is now processing data, and we're monitoring the changes.
Oct 21, 10:47 AEDT

Update - Maintenance is still in progress and we have been advised that the downtime is taking longer than expected.

Impact: all users will experience delays in receiving/viewing their trip data on the Connect portal.
Oct 21, 10:10 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:01 AEDT

Scheduled - We have been advices that there will be emergency infrastructure maintenance performed by device vendor.
For a 20 minutes period during this maintenance window:
- No data will be received from devices.
- Any data or vehicle events generated will buffer on devices.
Oct 21, 07:49 AEDT

Oct 20, 2020

Delayed Response Accessing Asset Detail Page and Trip History

Resolved - This incident has been resolved.
Oct 20, 10:48 AEDT

Update - We are continuing to monitor for any further issues.
Oct 20, 10:05 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 09:44 AEDT

Identified - The issue has been identified and a fix is being implemented.
Oct 20, 09:27 AEDT

Investigating - We have identified an issue where asset detail page is either slow responding or not loading at all. This currently being investigated as priority.
Oct 20, 09:08 AEDT

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Planned Maintenance for Connect Website

Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 AEDT

Scheduled - We will be undergoing maintenance during this period. Connect portal will still be accessible and trips data will be queued and updated once all services are restored.
Oct 8, 21:21 AEDT