Monitoring - Since the last update, we have implemented a few improvements in our platform and seeing more improvements on trip data delays. We also have an on-going investigation on some outlier data to identify more improvements or fixes where needed.
Thank you for your patience throughout our process in resolving this.
Nov 18, 10:29 AEDT
Investigating - We have identified an intermittent issue with data latency which causes delays when device generating messages to data getting recorded in the system. This means some customers might see trips not updated in Connect portal in prolonged wait time.
Since the issue was found, the team have put in place some fixes. However we are still seeing some instances of data latencies which are currently under investigation. We will provide on-going update on investigations and apologise for any inconvencience caused.
Nov 9, 13:52 AEDT
ASURE ? Operational
Application ? Operational
Call Centre Operations ? Operational
CONNECT ? Operational
Application ? Operational
Platform Operational
FAILSAFE ? Operational
INSIGHT | API ? Operational
Incident API ? Operational
Traffic Flow API ? Operational
INSIGHT | Portal ? Operational
SUNA ? Operational
Adelaide Broadcast ? Operational
Auckland Broadcast ? Operational
Ballarat Broadcast ? Operational
Bendigo Broadcast ? Operational
Brisbane Broadcast ? Operational
Canberra Broadcast ? Operational
Central Coast Broadcast ? Operational
Christchurch Broadcast ? Operational
Darwin Broadcast ? Operational
Geelong Broadcast ? Operational
Gold Coast Broadcast ? Operational
Hamilton Broadcast ? Operational
Hobart Broadcast ? Operational
Ipswich Broadcast ? Operational
Melbourne Broadcast ? Operational
Newcastle Broadcast ? Operational
Perth Broadcast ? Operational
Sunshine Coast Broadcast ? Operational
Sydney Broadcast ? Operational
Tauranga Broadcast ? Operational
Wellington Broadcast ? Operational
Wollongong Broadcast ? Operational
Managed Services | HU App Update Service ? Operational
Managed Services | MaaS Backend ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing maintenance during this period. Connect portal will still be accessible and trips data will be queued and updated once all services are restored.
Posted on Nov 30, 13:00 AEDT
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 AEDT
Scheduled - We are completing some planned maintenance to keep our services in tip top shape.
Don't worry, the maintenance is seamless and you won't experience any impact or disruption.
Nov 26, 10:42 AEDT
Nov 30, 2020
Resolved - This incident has been resolved.
Nov 30, 13:17 AEDT
Identified - Our team of engineers has identified the issue presently impacting our Geelong service for SUNA Traffic, and are working on it's restoration as our absolute priority.

We will notify you immediately once the service has been restored.
Nov 27, 14:42 AEDT
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 18:48 AEDT
Identified - Our team of engineers has identified the issue presently impacting our Geelong service for SUNA Traffic, and are working on it's restoration as our absolute priority.

We will notify you immediately once the service has been restored.
Nov 25, 13:35 AEDT
Completed - The scheduled maintenance has been completed.
Nov 25, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 11:00 AEDT
Scheduled - We are completing some planned maintenance to keep our services in tip top shape.
Don't worry, the maintenance is seamless and you won't experience any impact or disruption.
Nov 25, 09:11 AEDT
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Unresolved incident: Investigation in Progress on Intermittent Data Latency.