All Systems Operational
ASURE ? Operational
Application ? Operational
Call Centre Operations ? Operational
CONNECT ? Operational
Application ? Operational
Platform Operational
FAILSAFE ? Operational
INSIGHT | API ? Operational
Fuel API ? Operational
Incident API ? Operational
Traffic Flow API ? Operational
INSIGHT | Portal ? Operational
SUNA ? Operational
Adelaide Broadcast ? Operational
Auckland Broadcast ? Operational
Ballarat Broadcast ? Operational
Bendigo Broadcast ? Operational
Brisbane Broadcast ? Operational
Canberra Broadcast ? Operational
Central Coast Broadcast ? Operational
Christchurch Broadcast ? Operational
Darwin Broadcast ? Operational
Geelong Broadcast ? Operational
Gold Coast Broadcast ? Operational
Hamilton Broadcast ? Operational
Hobart Broadcast ? Operational
Ipswich Broadcast ? Operational
Melbourne Broadcast ? Operational
Newcastle Broadcast ? Operational
Perth Broadcast ? Operational
Sunshine Coast Broadcast ? Operational
Sydney Broadcast ? Operational
Tauranga Broadcast ? Operational
Wellington Broadcast ? Operational
Wollongong Broadcast ? Operational
Managed Services | HU App Update Service ? Operational
Managed Services | MaaS Backend ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing maintenance during this period. Connect portal will still be accessible and trips data will be queued and updated once all services are restored.
Posted on Oct 26, 13:02 AEDT
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 13:14 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:01 AEDT
Scheduled - We are completing some planned maintenance to keep our services in tip top shape.
Don't worry, the maintenance is seamless and you won't experience any impact or disruption.
Oct 21, 17:22 AEDT
Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:01 AEDT
Scheduled - We are completing some planned maintenance to keep our services in tip top shape.
Don't worry, the maintenance is seamless and you won't experience any impact or disruption.
Oct 21, 17:21 AEDT
Resolved - This incident has now been resolved [12:44P PM]. Service is back to operations.
Oct 22, 12:44 AEDT
Update - We are continuing to work on a fix for this issue.
Oct 22, 12:43 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 12:43 AEDT
Update - We are continuing to investigate the issue. We will keep you posted.
Oct 22, 12:42 AEDT
Investigating - Our team of engineers has identified the issue presently impacting the HU App Update Service. We are working on it's restoration as our absolute priority.

We will notify you immediately once the service has been restored.
Oct 22, 11:19 AEDT
Oct 21, 2020
Update - The scheduled maintenance has been completed.
Oct 21, 11:33 AEDT
Completed - The scheduled maintenance has been completed.
Oct 21, 11:00 AEDT
Verifying - The platform is now processing data, and we're monitoring the changes.
Oct 21, 10:47 AEDT
Update - Maintenance is still in progress and we have been advised that the downtime is taking longer than expected.

Impact: all users will experience delays in receiving/viewing their trip data on the Connect portal.
Oct 21, 10:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:01 AEDT
Scheduled - We have been advices that there will be emergency infrastructure maintenance performed by device vendor.
For a 20 minutes period during this maintenance window:
- No data will be received from devices.
- Any data or vehicle events generated will buffer on devices.
Oct 21, 07:49 AEDT
Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 10:48 AEDT
Update - We are continuing to monitor for any further issues.
Oct 20, 10:05 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 09:44 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 09:27 AEDT
Investigating - We have identified an issue where asset detail page is either slow responding or not loading at all. This currently being investigated as priority.
Oct 20, 09:08 AEDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 10:00 AEDT
Scheduled - We will be undergoing maintenance during this period. Connect portal will still be accessible and trips data will be queued and updated once all services are restored.
Oct 8, 21:21 AEDT